CALL CENTER TRAINING

MCC Business & Learning Solutions can provide your organization with an instructional software package to use for training call center employees to equip them with the highest industry standards for customer service within a call center environment. Our on-line software package was developed by a team of highly experienced call center managers and allows participants to learn the call center and customer service basics in a simulated call center setting. Skills addressed through the training include: managing multiple voice calls, faxes, e-mail, voice-response system interactions, web-based transactions and video calls.

You can expect those who successfully complete this training to come away with the following skills:

• Good listening
• Ability to control emotions
• Sensitivity towards people and ability to show compassion or empathy
• Pleasing personality
• Computer experience
• Multi-tasking
• Problem solving
• Enjoy working for and serving others

Our call center consultant, who has 30 years of experience in the field, will come on site to set up the training software and will walk you through it so that you have the "train the trainer" information and support needed to effectively lead your group.