QUALITY SERVICES

ISO Consulting and Training

Quality standards developed by the International Organization for Standardization (ISO) are the benchmarks for good business practices throughout the world. Companies registered to one or more of these standards increase their opportunities for business at home and abroad. When you’re ready to initiate or upgrade a quality registration program, MCC Business & Learning Solutions can help you develop a system, attain ISO registration and train employees. We also provide internal auditing services to help you maintain your certification and strengthen your quality management system.

Additionally, MCC Business & Learning Solutions has an Electronic Quality Management System (eQMS) software program that can be customized for your company’s specific business requirements. MCC’s first-hand experience with the rigorous process of ISO certification – with MCC-BTC having been one of the first community college divisions in the U.S. to achieve ISO 9001:2000 certification – makes Business & Learning Solutions uniquely equipped to help your team navigate and master the process.

ISO Overview for Executives and Employees
The best start to the ISO implementation process is for everyone in the organization – executive staff and front-line employees alike – to understand the basics of ISO and what it means for those impacted. The overview is tailored to the audience to ensure that every person is aware of the requirements and knows what role he or she will play in the implementation of the system, as well as its maintenance.

Internal Auditor Training
Highly interactive seminar for new internal auditors who will be required to conduct an audit. The seminar highlights the challenges in planning and conducting an integrated audit. Through examples, discussions, and role plays, the participants will learn how to plan, conduct, and report an integrated audit against the ISO standard. Internal Auditing course is available for each of the following standards; ISO 9001:2008, ISO 14001, TS16949. Others available upon request and course length varies for standard covered.

QMS Pre-Certification Audit
Prior to an ISO certification audit (usually about 60 days before the audit), our consultants can conduct a full system audit comparing the organization’s quality management system to the standard. The result is a report provided to the organization’s management team indicating areas in which acceptance, non-conformance, and possible areas of improvement exist against the particular standard, thus enabling the organization to make improvements leading to a successful certification audit.

Root Cause Analysis
Improvement teams often focus on the easy fixes to problems and do not get to the actual root causes. This workshop teaches specific cause analysis tools to consistently uncover the true root causes of the issue or issues being analyzed.

Statistical Process Control (SPC)
Designed for people who are new to statistics and SPC, and those who need to learn to use control charts and other SPC techniques for maintaining process control. It introduces basic SPC concepts, terminology and implementation strategies.

Six Sigma I
Overview of the core tools and concepts encompassing Six Sigma and how it can be applied to all organizations.

Basic Problem Solving
Basic concepts of problem solving tools, techniques, models, and the challenges involved in facilitating problem solving teams, including implementation issues.

Lean Enterprise Consulting and Training

Lean Enterprise is a proven methodology for achieving dramatic improvements in your company’s systems. By helping you analyze and improve the flow of information and materials in your company’s work environment, our lean enterprise consultants can help bring about systemic improvements -- reduced lead time, increased productivity, improved quality, cost reductions and increased profitability, not to mention greater customer and employee satisfaction. MCC Business & Learning Solutions can consult directly with your team or customize a program to apply lean methods and techniques to your business and production processes, which will ultimately strengthen your current customer base and attract new customers.

Lean Enterprise Introduction
Overview of the core tools and concepts that Lean Manufacturing is built around.

Basic Problem Solving
Basic concepts of problem solving tools, techniques, models, and the challenges involved in facilitating problem solving teams, including implementation issues.

Root Cause Analysis
Improvement teams often focus on the easy fixes to problems and do not get to the actual root causes. This workshop teaches specific cause analysis tools to consistently uncover the true root causes of the issue or issues being analyzed.

Statistical Process Control (SPC)
Designed for people who are new to statistics and SPC, and those who need to learn to use control charts and other SPC techniques for maintaining process control. It introduces basic SPC concepts, terminology and implementation strategies.

Six Sigma I
Overview of the core tools and concepts encompassing Six Sigma and how it can be applied to all organizations.

Lean Enterprises Six Sigma Green Belt Workshop
A training program presented in five one day modules, one module for each of the Six Sigma “roadmap” steps: define, measure, analyze, improve, control. It provides both instruction and hands-on training, as attendees are required to complete a project during the program.

5S Overview
A low-cost simple system that supports the implementation of Lean Manufacturing. 5s can be used from the front office to production work stations. It improves efficiency and employee morale without incurring significant expense.

Total Productive Maintenance (TPM)
Designed for people who will be implementing a Total Productive Maintenance program. The journey from a reactive to a true TPM system is long and full of challenges. This workshop teaches a team the critical skills, tools and processes needed to make the change to a TPM environment.

Visual Factory
Improves the first-time-through quality of your products or services by creating an environment that prevents most errors and defects before they occur and also detects the errors and defects that do occur and enables rapid response and correction.

Standard Operations
When you apply all the knowledge of lean principles to a particular work process to make it as efficient as possible, standard operations result. Employees then use this documented process as a guide to consistently apply the tasks they must perform in that work process. The standard operations guidelines also serve as the basis for all the organization’s training, performance-monitoring, and continuous improvement activities.

Process and Value Stream mapping
Process mapping enables employees to visually see their process and better understand the inputs and outputs of the process. Value stream mapping is the first step your company should take in creating an overall lean-initiative plan; developing a visual map of the value stream allows everyone to fully understand and agree on how value is produced and where waste occurs.

Pre-Lean Readiness
Successful movement toward becoming a lean organization assumes that an organization has successfully implemented basic good business practices and that a good foundation is in place to drive critical improvements in the organization. This session will help the leadership team assess the organization’s readiness to go lean, allowing the leadership then to better decide what foundational gaps need to be filled in order to successfully support future lean initiatives. BLS consultants can then help create a specific game plan to get your organization more firmly on the road to being lean.