STAFF

PERFORMANCE CONSULTANTS

Our highly skilled consultants have an unparalleled depth of experience in manufacturing and business and are experienced trainers, project managers and solution providers.

Day Boswell

Day Boswell is a performance consultant for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Prior to joining MCC in 2007, Day served more than 20 years active duty in the United States Coast Guard. She has 17 years of internal and external management consulting and program development experience and has held leadership roles in the areas of quality, continuous improvement, technical and operations.

Day has a broad range of experience in the manufacturing arena as a project manager, team leader, supervisor, strategic planner and facilitator. Specifically, she is skilled in total quality, corporate training, project management, strategic planning, lean manufacturing implementation, and performance support systems design (including training analysis design, development, and implementation). Her experience with business, government and religious organizations includes high performance work systems, organizational design and strategies, development and implementation, organizational change management, implementation of high performance work teams in a union environment, and implementation of ISO 9000, 14000 and TS 16949 Quality Management Systems.

Day holds a bachelor of science in behavioral sciences from the University of Maryland University College and a master of organizational communications from the University of Connecticut. She has attended formal training in Green Belt Six Sigma skills, Adult Learning Principles, Performance Support Systems, ISO and TS quality system implementation, Quality Systems Design, Change Facilitation, Lean manufacturing tools and organizational improvement strategies. Day is a board member of the local chapter of the International Society for Performance Improvement (ISPI).

Dick Day

Dick Day is a performance consultant for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Dick joined MCC in 1998 as training and performance consultant and the following year assumed the additional role of Lead Instructor of the Region VII OSHA Training Institute Education Center at MCC-Business & Technology. Prior to MCC, he was training services coordinator for Management Strategies Group, where he was responsible for coordination of training programs, development of management and safety training curriculum, and consultation with customers. Dick also worked as a safety consultant and instructor for On-Site Safety, and as general manager and safety director for Di-Con & Associates. His safety career began when he was a waterproofer and then foreman for Commercial Waterproofing, Inc., and was instrumental in establishing the company’s safety and health program.

Dick has provided consultation and training services to both general industry and construction companies for the development of their safety and health programs. He also conducts needs analyses for business and employee bargaining agents. Dick has presented training in a wide variety of subjects from management skills to safety and health. His personal experience and training have given him an excellent background in these topics. Dick conducts approximately 1,000 hours of training a year.

Dick holds a bachelor of science in biology from Benedictine College. He is an authorized trainer in the Construction and General Industry Outreach Safety and Health Programs as well as a Certified Safety Professional and a Certified Construction Safety and Health Technician. Dick is a member of the American Society of Safety Engineers and the Construction Safety Group of Kansas City, and he serves on the OSHA Training Institute Education Center Curriculum Committee.

• Design and Construction of Confined Space Trainer
  Designed and oversaw the construction of the Confined Space Trainer located in the Safety Lab at the BTC. This trainer allows for client customized training in an environment that simulates the client’s permit-required confined spaces.
• Development of Lift Truck Training program for Ford Motor Claycomo Plant
  Developed and implemented an extensive 4 ½ day lift truck training program at the request of the Ford Motor Claycomo plant. The course taught and developed the safe operational skills of employees desiring to be lift truck operators. Truck inspection, accurate load placement and working under stress were among the many facets included in the training.
• Assistance with development of Virtual University
  Currently adapting classroom presented course material to be offered in a webcam/virtual university format. Students will be able to remotely access a variety of courses which are taught in an interactive setting between the students and the instructor. The course participant will both see and be able to communicate with the instructor.

Stephen Dowell

Steve Dowell is a performance consultant for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Steve joined MCC in 2008 after 12 years in the machine trades. He began his career in Des Moines where he worked as a CNC mill & lathe operator and an apprentice mold maker. After returning to Kansas City in 1998, he joined R & D Tool and Engineering, where he worked as a custom injection mold maker and then spent a year in the prototype department, where he worked with multi-national companies to bring new consumer product ideas to market. He also worked at a small prototype shop in Lenexa as lead toolmaker and at Brunson Instrument Co. as a machinist doing CNC mill work, programming, manual machining, and precision assembly. In 2008 he joined MCC as an adjunct instructor in advanced manual machining before joining MCC Business & Learning Solutions later that year.

Steve holds an associate’s degree in tool and die from Des Moines Area Community College. Through his work at companies both large and small, he has acquired a broad knowledge and experience in the machine trades. His attention to detail and passion for machining show in his classroom teachings and he is committed to his own continuous learning in the field.

Blaine Freidline

Blaine Freidline is a performance consultant for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Blaine joined Metropolitan Community College in 1986 and has 22 years of professional experience in performance consulting and the management of performance-improvement projects. He is skilled in process analysis and improvement, the development of user instructions, the design of technical training curricula, and the development of tests for qualification and certification. He also has a broad range of training experience: from development to delivery, from small to large groups, from the shop floor to the board room.

Blaine holds a bachelor of science in environmental studies and a bachelor of science education in biology.

Blaine has worked with some of the area’s largest companies to improve their efficiency and performance. He analyzed manufacturing processes and developed standard operating procedures for production employees in a meat-processing plant and for another company he developed and delivered a Chemical Handling course to several hundred plant employees. For a local government agency he developed a complete customer service manual for new and existing customer service reps. He developed user documentation for many of the life insurance underwriting processes in a company’s corporate offices in Kansas City, and provided business process analysis, setup, testing, end-user training development/delivery, and troubleshooting on MCC’s own PeopleSoft software implementation project. For a prominent start-up manufacturing facility, he managed the development of comprehensive, multi-stage applicant assessments and the administration of those assessments to more than 10,000 applicants for the facility’s initial 300 production jobs.

John Littleton

John Littleton is the performance consultant manager for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

John came to MCC in 2006 after nearly 15 years with a local manufacturing company where he was Lead Internal Auditor performing audits to the ISO standard, and manufacturing manager in charge of mechanical, electronic and nuclear switch assembly areas. He was also an integral part of the quality review board finding ways to continually improve processes and procedures.

John has over 15 years of manufacturing experience in the fields of training, production management and materials management. As a Lead Internal Auditor, he has audited various organizations for ISO compliance, and he has also consulted on or has been directly involved in the complete implementation process of ISO 9001:2000. John has designed and developed on-the-job training programs and quality programs, implemented cellular manufacturing techniques in traditional and nuclear assembly settings, and educated employees in many tools for quality to include SPC, Root Cause, as well as Lean Enterprises.
He has quality systems experience in implementing and maintaining CE, UL, and CSA requirements.

John holds a bachelor of science in business management from Northwest Missouri State University. He is certified in ISO 14001:2004 and ISO 9001:2000, as well as TS 16949. He has received training in internal auditing from CSA and QAI for several ISO standards. John is a member of the Kansas City chapter of the American Society of Quality and a past member of the Association for Operations Management.

Sumithra Lokugamage

Sumithra Lokugamage is a systems analyst for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Sumithra came to Metropolitan Community College in January 2008. Prior to joining MCC, she worked as a database administrator for Cohen Esrey Real Estate Services, where she designed and developed web-based information systems, queried a SQL server database, maintained the company web site and intranet, and created compliance reports for multifamily properties. Prior to Cohen Esrey, she worked as a web developer for Xceligent, Inc., where she designed web pages with ASP, Java Script, VB Script, and SQL Server and Access databases.

Sumithra has more than15 years of experience in designing and developing client-based and web-based computer information systems. She has experience with Access databases, spreadsheet applications and data conversions, and she has extensive knowledge in designing SQL server databases and querying databases.

Sumithra holds a bachelor of science in civil engineering from the University of Peradeniya, Sri Lanka, and a postgraduate diploma in computer technology from the University of Colombo, Sri Lanka. She holds a certificate in both Web Development and Database Management.

Sumithra’s project experience includes development of ASP Net applications to display charts, weekly status reports, cost analysis for property management, and she has also worked on data conversions for software migrations. She designed and developed web based applications for a cost accounting, real estate listings and brokerage, and a help desk system using SQL server databases and ASP.

Brenda Thomas

Brenda Thomas is a performance consultant for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Brenda joined Metropolitan Community College in 1997 after spending 15 years in human resource management in the private sector for three different national corporations. She also spent two years as coordinator of a Quality Involvement program, conducting management, interpersonal skills, and team skills training. As a performance consultant for MCC, Brenda helps organizations improve their bottom line through improved employee performance, which is achieved by hiring the right people and providing training to address any critical gaps in knowledge, skills, or abilities.

Brenda’s experience includes a broad range of industries: manufacturing, education, health care and financial services. She has extensive management experience and performance skills training in the areas of leadership; employee relations; performance improvement; organizational, individual, and cultural development; self-directed work teams; recruitment and hiring; and communications. Her detailed focus on analyzing organizational needs, job tasks, skills, and requirements helps organizations identify training and development needs, improve recruitment and hiring practices, and improve management of the organization’s work force.

Brenda holds a bachelor of science in industrial psychology and a master of management science. She is a certified trainer in AchieveGlobal, DDI, Myers-Briggs Type Indicator, MOHR Retail Training, and ACT WorkKeys Profiling. Her community involvement includes serving as a long-time volunteer for the Girl Scouts.

Doug Young

Doug Young is a performance consultant for MCC Business & Learning Solutions, a division of Metropolitan Community College that provides a wide variety of training, development and consulting services to business and industry in and around metropolitan Kansas City.

Doug has been with MCC since 1997, when he began as adjunct faculty at MCC-Business & Technology. Prior to MCC he spent nearly 35 years in government service that began with the US Air Force where he was an electronic technician working on air traffic control radar. He then joined the Kansas City, Mo. Water Services Department, where he spent more than 25 years in various roles ranging from electronic technician to electrical maintenance superintendent to engineer section head, responsible for managing maintenance work groups within both water and wastewater treatment. After an early retirement, he went on to manage the water and wastewater facilities for the City of Lee’s Summit.

Doug has more than 35 years of experience in the electrical/electronics trades and has extensive experience in industrial systems. He has worked on a wide variety of equipment – from small electronic transmitters to 13,000 volt motors and switchgear. His management experience varies from 4-person electrical crews to a 75-person multi-craft maintenance section. He has also developed and taught technical classes for the City of Kansas City, City of Lee’s Summit and the Missouri Water and Wastewater Conference.

Doug holds an associate of science in engineering from MCC-Penn Valley, a bachelor of science in electronic engineering technology from Missouri Western State College and master of science in electrical engineering from Kansas State University. He is a licensed Professional Engineer in Missouri and Nebraska and is licensed as a master electrician in Kansas City, Missouri. He is also certified as an ISO/TS 16949 Quality Lead Auditor.

Doug developed computerized maintenance management systems (CMMS) for both Kansas City, Mo. Water Services and Lee’s Summit Water Utilities. He was instrumental in major upgrades of supervisory control and data acquisition systems (SCADA) for both utilities. He was the principal author of an EPA required Vulnerability Assessment for the Lee’s Summit Water Utilities. One key responsibility at both the Kansas City and Lee’s Summit utilities was management of the section budgets, which always came in under budget. This was especially significant at Kansas City where the budget exceeded $4.5 million and staying within the budget was not a routine occurrence.